Teamwork

The most powerful part of my working week is the 60-90mins I spend catching up with my team for our weekly mgmt huddle.

We:
– Check key numbers that are reported weekly on a dashboard and check what areas of the business need attention
– Discuss any client/business issues that need special coordination at a team level
– Review progress on strategic plans
– Set goals/objectives for the week aligned with our quarterly and yearly plans

This is the heartbeat of our business. No matter where we are geographically, or whether or not we feel like it, we do it.

Most importantly, we:
– Check our ego at the door
– Give each other feedback (and accept feedback)
– Confront and call out problems and potential problems (no matter how uncomfortable they are to bring up)

I am blessed to work with such rockstars

Mastery

Patience is waiting 2.5yrs for a joint venture deal to come off
Resilience is staying true to what you believe in when your industry and competitors are telling you you’re wrong
Discipline is starting small, slow and never giving up as you build
Courage is giving it a go when the odds are against you

Mastery is doing all of the above as a habit, not just reading it in a book and sticking it on your wall

Customer Success

Email like this make the shit we get from other people in the ‘IT Experts’ industry, the hate mail from anti-cloud crusaders and the facebook trolls that get their panties in a knot when we suggest GDrive beats Dropbox all worth it.

It makes the bad days when a project is late and the customer is pissed worth it.

It makes the revenue and profit hit we took when we stopped flogging servers and Microsoft crap (because it was ‘the way it was always done’) worth it.

This customer was driving to his office to collect his emails, his internet was throttled by the IT guys at his serviced office, making everything run slower and keeping him from important family time.

Who wants to be a slave to an office? Fuck that!

He’s a financial planner and can now share documents with his Paraplanners who work remotely. He can now get his work done while watching his Son practice cricket!

Now he works on his terms, isn’t shackled by #shittech and our team made that happen… and that makes me awesomely proud 🙂

Big ups Krunal & Hardy from itGenius Australia you guys rock

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